Returns & Refunds

All returns are subject to our return policy. Returned product must be clean and in original condition or reconditioning fees may apply. Requested returns involving product defects or damage must be processed through our service department

RETURN POLICY

Returns may be made within 7 days of delivery but will incur a restocking fee. Canceled orders will also incur a cancellation fee. Carefully review as all returns are pursuant to this return policy. Please contact your sales associate for more information.

• Custom items will incur a 50% cancellation/restocking fee.

• Non-custom items will incur a 25% cancellation/restocking fee.

• Accessories may be returned within 2 days from purchase for a refund.

• Accessories exchanges for product or store credit may be done no more than 4 days from purchase.

• All items must be in original condition

We DO NOT accept returns, refunds, or repair claims for the following:

• Bedding including sheets, bed pillows, and mattress protectors

• Clearance, as-is, red tagged, floor sample, or warehouse sale purchases.

• As-is accessories (marked down more than 30%)

• Service claims do not constitute grounds for a return, even upon delivery per the manufacturer’s policy. Those instances must follow the proper channels with our service department to remedy the situation.

• All availability dates are estimated and not guaranteed. Cancelations due to delays in manufacturing or transport to our distribution facility are subject to the cancelation fees listed above.