Returns & Refunds
All returns are subject to our return policy. Returned product must be clean and in original condition or reconditioning fees may apply. Requested returns involving product defects or damage must be processed through our service department
Returns may be made within 7 days of delivery but will incur a restocking fee. Canceled orders will also incur a cancellation fee. Carefully review as all returns are pursuant to this return policy. Please contact your sales associate for more information.
• Custom items will incur a 50% cancellation/restocking fee.
• Non-custom items will incur a 25% cancellation/restocking fee.
• Accessories may be returned within 2 days from purchase for a refund.
• Accessories exchanges for product or store credit may be done no more than 4 days from purchase.
• All items must be in original condition
We DO NOT accept returns, refunds, or repair claims for the following:
• Bedding including sheets, bed pillows, and mattress protectors
• Clearance, as-is, red tagged, floor sample, or warehouse sale purchases.
• As-is accessories (marked down more than 30%)
• Service claims do not constitute grounds for a return, even upon delivery per the manufacturer’s policy. Those instances must follow the proper channels with our service department to remedy the situation.
• All availability dates are estimated and not guaranteed. Cancelations due to delays in manufacturing or transport to our distribution facility are subject to the cancelation fees listed above.
Refunds are tendered in the manner of which they were received with the exception of cash. Cash transactions will be refunded by check or store credit if you so choose. Please note that the processing time for a refund to a credit card is dependent on the credit card company policies and may take several days to appear on your account. Checks are deposited on the date received, therefore refunds will not be processed until we have verification that your check has cleared the bank. Depending on the bank, this may take up to 10 business days. If the return is scheduled for pickup, the refund will be processed the next business day. Please call if you have any questions or concerns about your refund.
RETURN / EXCHANGE POLICY FOR FURNITURE PACKAGES
There are no returns or exchanges on any items included in my furniture package with the exception of mattress exchange.
• Furniture and Accessories can not be returned or exchanged.
• All items in the Rent Ready Add-On are not eligible for refund/exchange/store credit. Any damaged items will be replaced accordingly.
• Mattress exchange within 72-hours only with the original plastic packaging intact.