All of our locations are open at a limited capacity with additional measures to ensure the health and safety of our customers. 
Because of this limit, we encourage you to schedule an appointment ahead of time to avoid a long wait.



 

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Customer Service




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At Babette's Furniture, customer service is our number one priority. We are here to take care of any issues you may have with your merchandise. Please feel free to search through our topics below for answers to common questions, or give us a call at 352-728-5600 if you need any further assistance. 

Contact us today for anything you need.




Policies & Information 

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• Special Order items, as indicated by a “Y” in the “Special Order” column, are subject to a 50% cancellation/restocking fee after two business days from ordering.

• Non-Special Order items, indicated by an “N” in the “Special Order” column, are subject to a 25% cancellation/restocking fee after two business days from ordering.

• Any authorized returns will be evaluated for post-delivery damages and may be subject to reconditioning charges if any cleaning such as stain removal, pet hair removal, etc. is needed or if additional repairs must be made.

• Returns may be refused by seller at their discretion if item is not clean and in "new" condition or shows signs of damage or misuse at time of pickup.

• Order may be cancelled by Seller at any time upon refund of deposits.

• Availability of merchandise is estimated according to information on hand at the time the order is written. The date of actual availability may vary from this estimate and Buyer agrees that changes in availability will not invalidate this order. The Seller shall not be responsible for delays or defaults in delivery of merchandise is occasioned by manufacturer’s scheduling or delivery, availability of raw materials, war, strike, acts of God or the public enemy, fire, labor or transportation difficulty, or any other cause beyond the control of Seller.

• Seller is not responsible for fastness of color or variations in fabric dye lots or wood finishes, or the quality of fabrics not purchased from Seller.

• Buyer shall measure doorways, stairways and areas to be used before ordering. Seller assumes no responsibility for merchandise purchased that is too large or too small.

• Seller is not responsible for moving, rearranging, or hauling away old furniture.

• Seller makes no warranties beyond the written description of the merchandise on the face hereof unless otherwise stated by seller in writing. This disclaimer does not affect manufacturer’s warranties, if any. This is a limited warranty. The warranty provided and the obligations and liabilities of Seller there under are exclusive and in lieu of all other warranties.

• If any term or condition of this sale conflicts with any law or regulation, such term or condition shall be deemed to be inapplicable to this sale.

• Any merchandise held in our warehouse in excess of 60 days must be paid in full, or you will incur a $50.00 per month storage fee.

• This document and disputes shall be construed under the laws of the State of Florida and venue and jurisdiction shall be in Lake County, Florida. Furthermore, should a dispute arise, this document requires any issues to be subject to mandatory arbitration in the State of Florida.

All returns are subject to our return policy. Returned product must be clean and in original condition or reconditioning fees may apply. Requested returns involving product defects or damage must be processed through our service department.

Return Policy

Returns may be made within 7 days of delivery but will incur a restocking fee. Canceled orders will also incur a cancellation fee. Carefully review as all returns are pursuant to this return policy. Please contact your sales associate for more information.

• Custom items will incur a 50% cancellation/restocking fee.
• Non-custom items will incur a 25% cancellation/restocking fee.
• Accessories may be returned within 2 days from purchase for a refund.
• Accessories exchanges for product or store credit may be done no more than 4 days from purchase.
• All items must be in original condition

We DO NOT accept returns, refunds, or repair claims for the following:

• Bedding including sheets, bed pillows, and mattress protectors
• Clearance, as-is, red tagged, floor sample, or warehouse sale purchases.
• As-is accessories (marked down more than 30%)
• Service claims do not constitute grounds for a return, even upon delivery per the manufacturer’s policy. Those instances must follow the proper channels with our service department to remedy the situation.
• All availability dates are estimated and not guaranteed. Cancelations due to delays in manufacturing or transport to our distribution facility are subject to the cancelation fees listed above.

Refunds

Refunds are tendered in the manner of which they were received with the exception of cash. Cash transactions will be refunded by check or store credit if you so choose. Please note that the processing time for a refund to a credit card is dependent on the credit card company policies and may take several days to appear on your account. Checks are deposited on the date received, therefore refunds will not be processed until we have verification that your check has cleared the bank. Depending on the bank, this may take up to 10 business days. If the return is scheduled for pickup, the refund will be processed the next business day. Please call if you have any questions or concerns about your refund.



Your Furniture. Well Cared For.

At Babette’s Furniture & Home, we pride ourselves on top-notch customer service. Your satisfaction is and always has been our number one priority, which is how we have remained Central Florida’s premier brand for more than 30 years. Our technicians are highly skilled and experienced in upholstery, wood, and mechanical repairs. The entire service department works closely with our manufacturers on your behalf to ensure the best possible service. You are always in good hands with Babette’s Service Department.

Contacting Our Service Department

Babette’s Service Department
Monday - Friday 10 am - 4 pm
(352) 728-5600
service@babettesonline.com

Our service coordinators spend much of their day on the phone. It is important that you leave a message on their voicemail, even their normal after hours. They will return calls in the order they are received.

If you need service on your merchandise, please contact our customer service department to report your issue. Upon delivery of new furniture, please do a thorough inspection. There is a 24-hour grace period to report any damages due to delivery. Our customer service team will discuss with you any issues and schedule a technician to visit your home for the initial inspection. Please note, service claims do not constitute grounds for a return, even upon delivery, per manufacturer’s policy. Our service department will discuss with you your options and facilitate the best plan of action to quickly remedy any situation. Trust us, we have seen it all!

 


What to expect on a service call

• The day before your scheduled visit, you will receive an automated call, text message, and email giving you a 2-hour arrival time window for your appointment.
• The technician may need to take photos of any areas of concern for documentation.
• The technician will evaluate your product and order parts if needed or confirm that a replacement is necessary.
• You will receive a call from one of our friendly service coordinators if further steps need to be taken.

On rare occasions, the merchandise may need to be repaired by the manufacturer and consequently will need to be picked up and returned at our expense. We do not offer repair services on clearance, as-is, red tagged, floor sample, or warehouse sale purchases.

 


Parts

Parts are ordered from our service department directly from the manufacturer. If your claim requires parts, we will place the order and track progress. On the day your part arrives at our distribution center, we will call you and schedule the in-home repair at your convenience.


Warranty

Warranties are supplied by the manufacturer, though Babette’s Furniture’s trained technicians will provide the service. Coverage for a warranty claim is at the sole discretion of the manufacturer. Each manufacturer has its own time frame for warranty (typically 1-year) for covered defects. Any manufacturer warranty beyond 1-year is for parts only and does not cover labor costs for repairs. Warranty claims do not constitute grounds for a return or replacement and are solely at the manufacturers discretion. Ordinary wear and tear is not considered a defect and therefore is not covered. Also per manufacturer’s policy, slight variations in design, finish, and how distressing is applied are to be expected and not considered a defect. Some manufacturers reserve the right to repair the merchandise at their factory. In such cases, Babette’s will facilitate the pickup, shipping, and re-delivery at our expense. Please carefully review our Furniture Care Guide for your new furniture. Improper care and use of cleaning products may void your manufacturer’s warranty. If you have any questions on your warranty coverage or proper care, please contact our service department prior to taking any action that may result in damage.


At the time of purchase, you have the option of an additional Accidental Furniture Protection Plan. This plan is both held and serviced by a third party organization. This is not an extended warranty or coverage of normal wear and tear, but a 5-year protection plan covering common household damage to upholstery, dining, and bedroom furniture such as food, beverage, and pet stains, burns, scratches, and chips. If you would like more information about the coverage or to purchase this plan, please speak with your sales associate. We will submit your information for registration upon delivery of your furniture. You can expect a welcome packet directly from Platinum Ultra-Premium Plan within 4-6 weeks, though your coverage starts on the day your furniture is delivered. To make a claim, you will need to contact Platinum Ultra-Premium Plan directly. They have friendly agents standing by to process your claim, and certified in-home technicians to perform any covered services necessary. If you have any trouble filing the claim, please contact our service department for assistance.

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Your Delivery. Done Right.

Babette’s exclusive delivery service is second to none! Our delivery team is comprised of highly trained Babette’s employees that take pride in doing their absolute best for each and every customer, which is why we have spent the last 30+ years focusing on the details. From carefully padding your entryway upon arrival to the placement of your new furniture and the cleanup afterward, we guarantee you haven’t experienced a delivery team quite like ours!



Delivery Policy

When your furniture arrives at our distribution facility, you will receive a call from our delivery coordinator alerting you that your order is ready. Any remaining balance must be paid in full to schedule your delivery day. If you aren’t prepared to take delivery just yet or to pay the final balance during this call, no problem. You can make your final payment and schedule delivery over the phone, at any location or via check in the mail. If you need us to hold your merchandise for more than 60-days after we receive it, your order must be paid in full at that time.



Accepted payment methods for remaining balance include:


PAY BY PHONE


Call (352) 728-5600 

to pay with a credit card over the phone.

 

PAY IN PERSON


Visit any location to pay

with a credit card or check.

 

PAY BY MAIL


Mail a check to our main office: 
Babette’s Furniture & Home 
Attn: Accounts Receivables 
8345 US Hwy. 441 
Leesburg, FL 34788


SCHEDULING DELIVERY

You have the option to schedule your delivery day, Tuesday through Saturday depending on space availability. We can not promise morning or afternoon, so be sure to choose a day with full availability. To ensure safe loading of product and efficient scheduling, we route and prepare the trucks the day prior to the scheduled delivery. Your furniture is opened and thoroughly inspected before being padded and securely loaded onto our trucks. If for some reason you may not be available for a period of time on your scheduled day, please call as soon as possible to reschedule. If you fail to reschedule with at least 24-hour notice, there will be a rehandling charge of $35 applied to your order. This is due to the time and labor involved with unloading the truck to remove your items and then reloading all else back onto the truck for the scheduled route. 

The day before your scheduled delivery, you will receive an automated call, text message, and email giving you the 2-hour arrival time window that your delivery driver should arrive.

 


WHAT TO EXPECT ON DELIVERY DAY

A delivery team in Babette’s uniforms will deliver your furniture. Be on the lookout for the big green truck!They will first review your order with you. Next, they will inspect and prepare the area as well as vacuum if needed.If necessary, they will use door guards to protect your entryway.Once placed, your furniture will be wiped down and thoroughly inspected and photos will be taken for documentation.If needed, your delivery team will move and replace your television set (wiring not included).Demonstration of any mechanics or special features of your new furniture will be given.

Our delivery service does not include:

  • Removal of old furniture
  • Any wiring or unwiring of components other than TV and Cable box.

    (We will not wire or unwire game consoles, stereos, surround sound speakers, computers or any other electronic devices.)

Your responsibilities include:



 •  Choosing your space for placement and carefully measuring to ensure purchased items will fit.


•  Clearing the area of placement prior to the provided arrival time.


•  Removal of obstacles and clearing of paths so that the delivery crew has room to maneuver to get the merchandise to the area of placement.


 •  Inspecting all merchandise thoroughly prior to signing for the delivered goods. Report damage due to delivery of merchandise to our service department within 24-hours.


Our responsibilities include:



 •  Communication of any delays on the truck route


•  Consideration and respect for your home and those in it.


•  Provide delivery of merchandise that meets the manufacturer’s specifications of quality and cleanliness.


 •  Any piece that does not meet the criteria stated above will be documented and photographed by the delivery team and serviced/repaired by a qualified Babette’s technician in your home at our expense. Please allow up to 2 business days for a call from one of our service coordinators to discuss the details.


•  If we determined that the manufacturer’s specifications cannot be met through repair, we will exchange the merchandise at no additional cost.



It is our goal to bring the furniture into your home without compromising the integrity or damaging the furniture. Therefore, if the driver does not feel confident that they can safely make the delivery, they have the right to refuse to force furniture into a spot without the signing of a release of liability by the customer.




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Pick-up Policy

You may elect to pick-up your items in lieu of delivery. All pickups are done only at our distribution center. We require at least 1-hour notice to prepare your product so if you haven’t already scheduled, please call ahead to ensure your items are ready. We do not provide any materials, ropes, blankets, etc. to secure and protect your merchandise so come prepared.

Babette’s reserves the right to refuse loading customer merchandise if we determine it may result in injury or property damage. You must provide all materials, ropes, blankets, etc. necessary and it is your responsibility to properly secure merchandise into your vehicle. Babette’s is not responsible for any damage to or loss of merchandise or damage to any vehicle during merchandise loading and transportation.


DISTRIBUTION CENTER



1904 Greenleaf Lane

Leesburg, FL 34748

(Behind Key Scales Ford off Hwy. 441)


(352) 617-6000 

Monday - Friday 9 a.m. - 3:30 p.m.  
Holiday hours may vary 


      

Don't forget to call at least 1 Hour before to ensure your items are ready for pickup.

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